A number looks wrong
A price, a balance, or a margin that doesn't match what you expected? Find your symptom below.
Your symptoms
- Do all your prices look multiplied or divided by 10,000? Your price unit (DA or Million) doesn't match how the numbers were entered or imported — see Million or DA.
- Does a payment status not match what the customer actually paid? It's calculated, never chosen by hand — see Understanding payment statuses.
- Does a customer's balance look wrong? Check the agreed price on their order and all payments recorded against it — the balance follows directly from those, it isn't corrected by hand.
- Is a sale's profit empty? It's never filled in automatically — you need to enter it yourself when you complete the order.
- Does an import's margin look wrong? Check that all costs (purchase, freight, customs, port, misc.) have actually been entered on the order — a missing cost throws off the calculation.
What's next?
Million or DA: how prices are displayed
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Contact us on WhatsAppLast updated: 2026-09-02
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