I can't log in

Forgot your password? Use the reset option from the login screen. An employee can't request a reset link for another account themselves — see Unblocking an employee.

Verification code rejected or expired? The code sent by email expires after 15 minutes and only accepts a limited number of attempts. Just request a new one.

Invitation never received? It expires after 48 hours. The Owner or Admin who created the account needs to resend it from Admin Accounts.

Stuck in a "You must change your password" loop? This is expected on the first login after an invitation with a temporary password — choose a new password to continue normally afterward.