I am locked out of the app

"Trial ended" or "Subscription expired"? Reading remains possible but any changes are blocked until you subscribe — see Trial period and expiration or Subscribing or changing plan.

"Branch access suspended"? Payment for this specific branch has passed its 3-day window. An employee should contact the showroom's Owner to reactivate it — see Paying for a branch.

Locked out right after signing up? Your email must be verified with the code you received before you get any access. If you haven't received a code, check your spam folder or request a new one.

"You must change your password"? An account created with a temporary password must change it on its very first login — this is a required step, not an error.