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My payment didn't go through

Card payment declined, MP- reference pending, or branch still suspended after payment — the most frequent causes.

  1. Did the card payment fail or get canceled? The message states it clearly — you can retry immediately, no amount was charged.
  2. Did you pay without an international card (CCP, BaridiMob, cash) and nothing is moving? Activation happens manually after verification by the team — see Paying without an international card. The delay depends on manual verification; make sure you sent the MP- reference along with the payment.
  3. Did you pay for a suspended branch but it's still blocked? Unblocking follows payment confirmation, not payment submission — a card payment is usually instant, a manual payment takes longer.

In every case, your payment's MP- reference is the first piece of information to provide if there's any doubt — it uniquely identifies the transaction.

If it's still not working

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Last updated: 2026-09-02

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