My payment didn't go through
Card payment declined, MP- reference pending, or branch still suspended after payment — the most frequent causes.
- Did the card payment fail or get canceled? The message states it clearly — you can retry immediately, no amount was charged.
- Did you pay without an international card (CCP, BaridiMob, cash) and nothing is moving? Activation happens manually after verification by the team — see Paying without an international card. The delay depends on manual verification; make sure you sent the
MP-reference along with the payment. - Did you pay for a suspended branch but it's still blocked? Unblocking follows payment confirmation, not payment submission — a card payment is usually instant, a manual payment takes longer.
In every case, your payment's MP- reference is the first piece of information to provide if there's any doubt — it uniquely identifies the transaction.
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Contact us on WhatsAppLast updated: 2026-09-02
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