My import didn't work
File rejected, rows skipped, or wrong prices after import — here are the most frequent causes.
- Is the file rejected as soon as you drop it? Check the type (CSV, XLS, or XLSX only), the size (2 MB max), and the number of rows (500 max) — see Preparing an import file.
- Does a column mapping look wrong? Fix it manually at the mapping step — the automatic matching is a suggestion, not a guarantee.
- Were some rows skipped? The results screen lists every skipped row with its reason — usually a required field left empty.
- Are the imported prices 10,000× too high or too low? The price format (DA or Millions) is chosen once for the whole file — see A number looks wrong.
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Contact us on WhatsAppLast updated: 2026-09-02
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